Shipping policy
Shipping Policy
Effective Date: August 20, 2026
At Minoo Shop, we are committed to providing a reliable, transparent, and professional shipping experience for every customer. Because our store offers a combination of Minoo Shop branded products and products fulfilled through third-party suppliers, shipping methods, processing times, carriers, and delivery times may vary depending on the product, destination, warehouse, and fulfillment location.
By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.
1. Order Processing
Orders are generally processed after successful payment authorization and verification.
Most orders require 1–5 business days for processing before they are dispatched. Certain products, including branded, customized, made-to-order, or supplier-fulfilled products, may require additional processing time.
Orders are not normally processed, shipped, or released until payment has been successfully confirmed.
For orders requiring additional payment, identity, address, fraud, customs, or shipping verification, processing may take longer.
We reserve the right to contact you before dispatch if additional information or confirmation is required.
2. Shipping Times
Delivery times depend on the destination, product, fulfillment location, shipping method, carrier, customs procedures, and other circumstances outside our control.
Estimated delivery times are provided as estimates only and are not guaranteed delivery dates.
Typical delivery may include:
- Processing: approximately 1–5 business days
- Standard international shipping: approximately 7–30 business days after dispatch
- Express shipping: approximately 3–10 business days after dispatch, where available
Some destinations or products may require additional time.
Please note that weekends, public holidays, customs inspections, weather conditions, carrier delays, supplier delays, transportation disruptions, and other unforeseen circumstances may affect delivery times.
3. Dropshipping & Third-Party Fulfillment
Some products available through Minoo Shop are fulfilled directly by independent third-party suppliers or fulfillment partners.
As a result:
- Products may ship from different countries or fulfillment centers.
- Orders containing multiple products may arrive in separate packages.
- Different products may have different processing and delivery times.
- Tracking information may become available at different times.
- Packaging and shipping carriers may vary depending on the fulfillment partner.
Where applicable, the shipping information displayed at checkout or on the product page should be considered the most relevant estimate for that particular product.
4. Minoo Shop Branded Products
Products manufactured, stocked, or fulfilled directly by Minoo Shop may have different processing and shipping procedures from third-party products.
Where a Minoo Shop branded product has a specific shipping time, that shipping time will be stated on the relevant product page or during checkout.
If an order contains both Minoo Shop branded products and third-party products, the products may be shipped separately.
5. International Shipping
We ship internationally to destinations where shipping services, payment processing, customs clearance, and applicable laws allow us to fulfill an order.
International customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- Street address
- Apartment/unit number, where applicable
- City
- State/province/region, where applicable
- Postal/ZIP code
- Country
- Valid telephone number, where required
Minoo Shop is not responsible for delays or failed delivery resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
6. Countries and Destinations Requiring Manual Review
Certain countries, territories, regions, or destinations may not be eligible for our normal automated checkout, payment, or shipping process.
This can occur because of:
- Limitations imposed by our payment providers
- Lack of supported domestic or local payment methods
- International payment restrictions
- Sanctions or legal requirements
- Carrier limitations
- Customs restrictions
- Import regulations
- Product-specific restrictions
- Lack of reliable delivery services
- Elevated fraud or payment-verification requirements
- Restrictions imposed by our fulfillment partners
For these destinations, payment and shipping may need to be reviewed and processed manually before an order can be accepted.
Countries or destinations that may require special handling
Depending on the applicable payment providers, carriers, fulfillment partners, and current legal requirements, special handling may apply to destinations including, but not limited to:
- Iran
- North Korea
- Syria
- Cuba
- Crimea and certain other sanctioned or restricted territories
- Other destinations that are not supported by our payment providers or shipping partners
This list may change without notice as payment-provider rules, carrier availability, international regulations, sanctions requirements, and customs restrictions change.
The appearance of a country on this list does not necessarily mean that shipping is permanently unavailable. It means that the order may require individual review before payment and/or shipment can be confirmed.
7. Manual Payment and Shipping Review
For destinations where our normal payment or shipping systems do not automatically support the customer's location, we may need to process the order manually.
In such circumstances:
- The customer may contact us before placing an order or after submitting an order.
- We review whether an acceptable payment method is available.
- We verify whether the requested product can legally and practically be shipped to the destination.
- We confirm the shipping method, estimated delivery time, and applicable shipping charges.
- We may request additional information necessary to verify the order.
- The order is accepted only after payment and shipping arrangements have been successfully confirmed.
An order is not considered fully accepted merely because an order request has been submitted through our website.
For manually reviewed destinations, Minoo Shop reserves the right to decline an order if we cannot establish a compliant payment method or a reliable and lawful shipping solution.
8. Domestic and Local Payment Restrictions
Our ability to accept payment does not necessarily mean that every domestic or local payment method available in a customer's country is supported.
We may be unable to accept certain domestic payment systems, local bank cards, local bank transfers, or other country-specific payment methods.
Where a customer's preferred domestic payment method is unavailable, we may be unable to complete the transaction through our standard checkout.
For destinations requiring manual processing, customers should contact us before making payment so that we can determine whether an available and compliant payment method can be provided.
Customers should never send payment to a bank account, card number, payment address, or third party unless the payment instructions have been officially provided or confirmed by Minoo Shop.
9. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.
Minoo Shop does not control the amount of customs duties or import taxes charged by a destination country.
Customers are responsible for understanding the import requirements applicable to their destination.
If a customer refuses to pay required customs duties or taxes and the package is returned, additional shipping or handling costs may apply.
10. Customs Delays and Inspection
International shipments may be inspected or held by customs authorities.
Customs processing is outside our control and may cause delivery delays.
Minoo Shop is not responsible for delays caused by:
- Customs inspections
- Import documentation
- Government authorities
- Customs duties or taxes
- Import restrictions
- Prohibited or restricted products
- Incorrect information supplied by the customer
11. Restricted or Undeliverable Destinations
We reserve the right to refuse or cancel an order when:
- The destination cannot be serviced by our available carriers.
- The payment method cannot be legally or technically processed.
- The product cannot legally be imported into the destination.
- Our fulfillment partner cannot ship the product to the destination.
- Shipping restrictions apply to the particular product.
- We determine that fulfilling the order would violate applicable laws, regulations, sanctions, payment-provider requirements, or carrier policies.
- The destination presents circumstances that prevent us from providing a reliable shipping service.
If an order is cancelled before fulfillment because we cannot provide a compliant payment or shipping solution, any eligible refund will be handled according to our Refund and Cancellation Policy and the payment method used.
12. Tracking Information
Where available, tracking information will be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
Some international or economy shipping services may provide limited tracking information, particularly after the package enters the destination country.
Minoo Shop cannot guarantee continuous tracking updates throughout the entire transportation process.
13. Lost, Stolen, or Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, reception areas, and the local carrier.
If the package still cannot be located, contact us as soon as possible.
We may contact the carrier or fulfillment partner to investigate the shipment.
Minoo Shop is not responsible for packages confirmed by the carrier as delivered to the shipping address provided by the customer.
14. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you discover that your shipping address is incorrect, contact us immediately.
Once an order has entered processing or has been dispatched, we may not be able to change the destination.
If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
15. Delivery Delays
We work with our suppliers, fulfillment partners, and carriers to deliver orders as efficiently as possible. However, delivery dates cannot always be guaranteed.
Delays may occur because of:
- Carrier disruptions
- Weather
- Customs
- Holidays
- Transportation delays
- Supplier or fulfillment delays
- Incorrect address information
- Government restrictions
- International events
- High shipping volumes
- Other circumstances outside our reasonable control
A shipping delay does not automatically constitute a failure to fulfill an order.
16. Split Shipments
If an order contains multiple products, the products may be fulfilled from different locations.
Therefore, you may receive multiple packages and separate tracking numbers for the same order.
You will not necessarily receive every item in your order in one shipment.
17. Shipping Charges
Shipping charges are calculated based on factors such as:
- Destination
- Product
- Package size and weight
- Shipping method
- Fulfillment location
- Carrier
- Delivery requirements
The applicable shipping charge will generally be displayed at checkout.
For manually processed destinations, shipping charges may need to be calculated separately and confirmed with the customer before the order is finalized.
18. Manual Orders and Special Shipping Arrangements
For destinations requiring manual handling, the final shipping price and estimated delivery time may differ from the standard rates displayed on the website.
Before accepting such an order, Minoo Shop will provide the customer with the available shipping option and applicable shipping cost when reasonably possible.
The customer may choose whether to proceed before the order is finalized.
19. Product-Specific Shipping Restrictions
Certain products may have shipping restrictions because of their size, materials, contents, destination-country regulations, carrier policies, or other applicable requirements.
A product may therefore be available for purchase in one country but unavailable for shipment to another country.
Where a product cannot be shipped to a particular destination, Minoo Shop may cancel the affected item or order and provide an applicable refund in accordance with our Refund and Cancellation Policy.
20. Contact Us Before Ordering
If you are located in a country or territory where payment or shipping availability is uncertain, we strongly recommend contacting us before placing an order.
This is particularly important for destinations where:
- Local/domestic payment methods are not supported;
- international payment processing is restricted;
- shipping must be arranged manually;
- customs requirements are complex;
- carrier availability is limited; or
- the product may be subject to import restrictions.
Our team can review the destination and product and determine whether a payment and shipping solution is available.
21. Policy Changes
Minoo Shop reserves the right to modify this Shipping Policy at any time to reflect changes in our fulfillment operations, suppliers, shipping carriers, payment providers, applicable laws, customs requirements, or international shipping availability.
The latest version of this policy will be published on our website.
22. Contact
If you have questions about shipping, international delivery, manual payment processing, or whether we can ship a particular product to your country, please contact Minoo Shop through our official customer support channels before placing your order.
Minoo Shop
Website: minooshop.online
We will be happy to review your destination and determine the available shipping and payment options.